Refund Policy for EssaExpertWriters.com
Effective Date: 11/10/2018
At EssaExpertWriters.com, we are committed to providing high-quality academic writing and editing services to our customers. We strive to ensure your satisfaction with our services; however, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting a refund.
1. Eligibility for Refunds
1.1. Plagiarism: If the delivered work is found to be plagiarized and can be proven, a full refund will be issued. We take plagiarism seriously and ensure that all work is original.
1.2. Quality Issues: If the delivered work does not meet the quality standards promised by our service and revisions do not rectify the issues, you may be eligible for a partial or full refund.
1.3. Late Delivery: If your order is delivered after the agreed-upon deadline, you may request a partial refund, which will be determined on a case-by-case basis.
2. Non-Eligibility for Refunds
2.1. Change of Mind: Refunds will not be issued if you simply change your mind about the order or no longer require our services.
2.2. Revision Requests: If you request revisions and the revised work still meets the initial requirements, this is not a valid reason for a refund.
2.3. Failure to Provide Required Information: If you fail to provide essential information or resources necessary for the completion of your order, and this results in subpar work, a refund will not be issued.
3. Refund Procedure
3.1. Contact Support: To request a refund, you must contact our customer support team via email at firstname.lastname@example.org within 2 days of receiving your order.
3.2. Provide Evidence: When requesting a refund, you must provide evidence to support your claim. This may include, but is not limited to, plagiarism reports, detailed quality concerns, or evidence of late delivery.
3.3. Evaluation: Our Quality Assurance team will review your request and assess its validity. You will be notified of the decision within 2 days.
3.4. Refund Process: If your refund request is approved, the refund will be processed within 7 days. The refund will be made to the original payment method used for the order.
4. Special Cases
4.1. Multiple Payment Stages: If an order has been paid in multiple stages (e.g., initial payment, payment for additional services), any approved refund will be calculated based on the total amount paid.
4.2. Disputed Cases: If a customer initiates a dispute with their payment provider before contacting our support team, we reserve the right to deny any refund requests related to that order.
5. Contact Information
If you have any questions or concerns regarding our refund policy or wish to request a refund, please contact our customer support team at email@example.com
EssaExpertWriters.com reserves the right to amend or update this Refund Policy at any time. Any changes will be communicated on our website, and the revised policy will be effective immediately upon posting.
By using our services, you agree to comply with this Refund Policy and our Terms of Service.
Last Updated: 20/03/2022